ABCIPI Detective Agencies – Private Investigators Winnipeg ABCIPI – no matter what you searched for you have found the oldest and largest Detective Agency in Winnipeg and throughout Canada

The global Covid-19 pandemic changed the landscape of sales and customer service overnight. As businesses were forced to adjust rapidly to a new reality, digital interactions almost completely replaced physical interactions

Quite suddenly, for companies around the world, contact centres became the dominant face of their customer experience

The Detective Agency Partnership has recruited additional staff for it’s Winnipeg Contact Centre to ensure easy access to corporate and private investigation services in Winnipeg and around the globe

Detective Agency Wilson’s Group Partnership has more than 250 branches around the globe
   
For some, this was a source of relief; without the operational agility of an effective contact centre, they would have struggled to keep their customer services functioning efficiently. For many others, however, this exposed an uncomfortable truth

Millions of customers experience this truth every day, in the form of endless self-service menus, repeated questions, robotic responses, misdirected calls and stonewalled feedback. Far too often, today’s contact centre is inward-looking, focusing on KPIs that bear little relation to customer satisfaction. The plain reality is that the majority of companies are not delivering on expectations

And those expectations are growing

Customers are becoming ever more informed and, rightly, ever less tolerant of bad experiences. A Bain & Co. survey found that only 8% of customers described their experiences with companies as “superior”, while 69% switch brands because of poor experience. It costs a company six times more  to attract a new customer than to retain an existing one, and 86% of customers are willing to pay more for a good experience

Clearly, there’s a gulf in logic in the way companies are approaching customer interaction. This is now a serious business risk, because lackluster service will no longer fly in a world where customer experience is the biggest differentiator. Businesses that can build experiences to match these expectations will be the ones that retain and win customers

​Please contact us for consultation, help and advice


Wilsons Detectives Group Partnership Brands:
Aubrey & Lloyd’s
Anthony Bryan Corporate Intelligence
Detectives Wilson’s
Wilsons Detectives